Feedback & Reviews for East Coast Collector's Service
Thanks to East Coast Collector's Service, I was finally able to get an autograph from James Tolkan (actor for Mr. Strickland from "Back to the Future")! The company was quick to respond to my questions and the signed photo looks great!
I just wanted to say "THANK YOU!" for absolutely nailing my Randy Quaid autograph request! I've been hunting for this exact photo signed in a silver pen for over a year and ECC got it right! I was a bit nervous opening the package, as in today's world it's hard to find people that are accountable, but your team hit an absolute home run in satisfying my email request. I can't wait to see the look on my brother's face when he receives this as a gift, as Christmas Vacation is our favorite movie. Hope to do business with you again, soon.
I cannot say it enough. THE most trustworthy autograph service I've ever used. Not only do they come through consistently, but they go above and beyond every single time, without fail. I cannot speak highly enough about the service I've received, the question and care of my returned items and the class acts Brian and Chris are.
The Good: Website ordering was easy with plenty of options. A staggering number of pen options to match exactly the type of aesthetic you are looking for. My send-in item was returned promptly after the signing. The autograph signature was solid with the paint marker obviously well-primed and not dull. Prompt replies to email questions.
The Bad: The sealed action figure I sent was well-prepared and I was careful to protect the card back. The condition of these additional precautions upon return made me thankful I took the extra steps to protect it. The figure and card back itself were damage free as a result.
The Ugly: It was under $7 for me to ship USPS, but I was charged $20 for return by UPS. When asked, the owner explained it was due to the "time" it took to place my figure in the same box I sent it in. It's a shame, honestly, as I feel this cheapens the perception of the business and my experience as a whole. This felt like I was being lied to and stolen from after already paying a significant fee for the service I requested and paid for. The original purchase receipt for this fee indicates "Ship by Weight" which further adds to this feeling of deceitfulness. A refund of the difference that was actually paid was refused.
I recently learned as a buyer I unknowingly had some expectations that were not the most reasonable. I am thankful to East Coast Collectors Service and Brian Zeitchick for educating me further. He went out of his way to explain certain processes and to make sure my experience was satisfactory. I would recommend this company to anyone.
Have used their services a few times for consignments from cons. Always very professional and good communicators.
Great consignment service with clear communication and speedy international shipping. Highly recommend!
I have had a great experience with this company. They take care of your items and the level of communication is excellent and fast. Everything was signed exactly how I wanted it. I would not hesitate to use them again and can recommend them to everybody.
I put in an order for a mini poster to be signed by Christopher Lloyd and Lea Thompson. Then Later I found out there will be a signing for Michael J Fox signing that will be happening sometime in the future so I asked them to ship it to the location for the signing and they said they would I just have to email them the Order confirmation for the Michael J Fox signing. So I did and they added it and shipped it to the location for the Michael J Fox signing. The customer service is Wonderful id give it a A++++. Will be using them if I see a signing id like to have in the near future.
Brian and the crew at East Coast were incredible. They did an amazing job rushing to get my 90’s con Fuller House poster back to me certified in time for my daughter’s13th birthday. It completely made her day and made me a hero. Thanks so much. I highly recommend Easy Coast for anything you might need to add to your collection.
They go out of their way to help you obtain what you need for your collection....Great customer service!!
We did our first ever send in w them , it turned out amazing , so we started our first cast piece after that and it is only 2 name short from complete & it's my fault not there as eccs had him as well.. love the ethic and perfesiomalism they show.
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